COLIBRIX is a Payment Service Provider and authorized Electronic Money Institution (EMI, reference number 927920) based in the UK. We specialize in delivering advanced payment solutions to businesses around the world, empowering them to operate successfully in the modern e-space. We are fully regulated by the Financial Conduct Authority (FCA), ensuring compliance with industry standards and providing a secure platform for your payment needs. From 2023 COLIBRIX works as an official Principal member of Mastercard.
Core Products:
- global card processing
- digital wallet operationscross-border merchant accounts
- multiple APMs support
- current corporate accounts for legal entities.
- Join us on this exciting journey where history meets the future, and together, we redefine the possibilities of seamless financial transactions.
Responsibilities
- Onboarding clients (collection, review and verification of documents before sending it to Compliance department);
- Communication with Compliance department regarding client documents;
- To advise our customers regarding products and services;
- To establish sustainable customer relations;
- To maintain and update the client database.
- Act as a single point of contact for the merchant and facilitate dialogue between them and the different departments in finance, compliance, and operations;
- Anticipate client needs, and the challenges they face, and work with the internal team to develop action plans for addressing issues and ideas that drive innovation and best practices
Requirements
- 1+ years’ experience preferably within a regulated entity in a similar role in a banking, payments
- Higher education: Business management, Economy, or other would be an advantage
- Experience working in a fast-paced environment
- Excellent written communication skills and ability to convey complex information in a clear, understandable way for the audience
- Fluency in English, Russian and Latvian. Other languages are seen as an advantage
- Passion for providing the best client experience;
- Excellent communication skills, the ability to persuade and voice your opinion;
- Dedicated, motivated, and confident personality is driven by personal achievements and accomplishments;
- Previous experience in client oriented role in the B2B sector;
- Strategic and analytical thinking
- Ability to prioritize own workload and work with minimum supervision
- To be able to challenge established norms and proactively seek improvements and better solutions
Benefits
- Health insurance
- After one year with the company: full health check up + 2 (two) additional vacation days to complete it
- Gym / swimming pool membership
- Parking/transport compensation
- Opportunity to receive reimbursement for work-related or personal training/courses
- Loyalty card with various discounts
- Option to work remotely based on the mutual agreement with the direct coordinator
- Dance classes
- English / Spanish language classes
- Paid lunches in the office on Mondays
- Online and offline social events provided by the company
- Modern office in the center of Riga